Special Session with Professor Clayton Christensen

Professor Clay Christensen pausing to emphasize a point to AMP 182 participants

Professor Clay Christensen

Professor Clayton Christensen is the author of Innovators Dilemma, where he first articulated the frameworks on disruptive innovation. His book received the Global Business Book Award for the Best Business Book of the Year in 1997 and was a New York Times bestseller. It has been translated into over 10 languages, and is sold in over 25 countries. A prolific and influential writer, he has authored 6 books. His forthcoming book, "How Will You Measure Your Life?" is generating overwhelmingly positive reviews and has been dubbed one of the 12 most anticipated books of 2012.
Managing the Creation of  Growth Businesses

Professor Christensen talked briefly about the power of disruptive innovation and its ability to reinvent an industry or a business and create even greater value. He used the example of how production outsourcing and competitive creep in the steel industry set in motion disruptive business model liquidation.

Throughout his lecture he touched on a couple of points that are worth repeating:
  • The right product architecture depends upon the basis of competition
  • Business models are built through interactions of the value proposition, resources, profit formula and processes
  • Too much focus on product categories lead to feature proliferation and therefore undifferentiable products, whereas the appropriate focus on a job defines the correct mode of integration

Leadership Values

A deeply spiritual man, Professor Christensen concluded his session with pointers on what I christened, leadership values. These are:
  • It is easier to hold your principles 100% of the time than it is to hold on to them 98% of the time
  • People who lack self-esteem put others down, in order to feel good about themselves
  • God will assess my life not with the dollars I've created, but with the individuals I've touched

As a sidelight, it is very curious to note that for this particular week, several professors have skewed their class discussions toward values and leadership. I suppose it's a testament to Harvard Business School's thrust at providing the Advanced Management Program (AMP) participants not just the value frameworks but also a solid ethical base from which to grow this value.

This is perhaps also reflective of the educational system's attempt at soul-searching after witnessing the most disruptive of economic declines in close to 100 years.

Day 20 & 21: Serious Studying at Baker Library

Harvard Business School's Baker Library, the world's biggest repository of business materials

Studying...seriously!

Yes you got it right, I did nothing but study this weekend. It's my 3rd weekend in Harvard Business School (HBS) and the caseloads continue to pile. So I did what a true scholar would have done - I studied!

Well, I didn't just study, I also organized my files. I cannot find peace unless my files are properly organized and neatly filed. Hence, my binder count has increased from 8 binders to 12 binders. I realized that I am ultra-diligent at taking copious notes of all the lectures. In fact, a few of my classmates have approached me to ask if I could reproduce some of my lecture notes for them.


Lessons 

Marketing
  • Product development can often be a baffling process for marketing practitioners and moreso for the uninitiated
  • The Ansoff Matrix holds the key and helps businesses decide their product and market growth strategy
    • Market penetration - an existing product for an existing customer segment
    • Market development - an existing product for a new customer segment
    • Product development -  a new product for an existing customer segment
    • Diversification - a new product for a new customer segment
Corporate Accountability
  • The economic meltdown the world is currently experiencing can be traced to lackadaisical management decisions that brought down our global financial institutions, at the heart of these institutions is the Board of Directors
  • The Board of Directors, far from being a rubber stamp, has enormous responsibilities
    • Oversee and review
      • top management
      • corporate strategy
      • financial reports and plans
      • governance
    • Decision making
      • CEO selection, replacement and compensation
      • new board appointments
      • select and appoint an external auditor
      • large investments and divestments
  • To accomplish its role dutifully, the Board of Directors must
    • insist on honest and open debate
    • conduct regular executive sessions
    • demand high standards of management integrity
    • empower internal and external auditors
    • nominate new members with the needed expertise
    • avoid rubber stamp and group think
    • ensure that it does not micro-manage the business
  • The Board of Directors and senior management must therefore conduct themselves with utmost candor, loyalty and care, in keeping with their fiduciary duty to the organization
Negotiation
  • When negotiating be aware of your anchoring strategy and your reservation value
  • One of the strategies commonly used in order to brake a negotiation impasse is to agree on contingent contracts, this may however create moral hazard issues, and add complexity
  • Be thoughtful of the information you reveal but be mindful that information is required in value creation
  • Keep several issues on the table in order to increase value
  • Before signing explore post-settlement settlements

I got so carried away, I didn't realize that was quite a data dump that I shared. Anyhow, I hope you enjoyed the read. I will need to hit the sack now so I can be alert and engaged in tomorrow's class.